frequently asked questions
What types of tours do you offer?
We specialise in exclusive entertainment and sports experiences, including VIP concert packages, backstage access, sporting event tours, celebrity meet-and-greets, luxury travel packages, and curated group experiences. Each tour is designed to give you insider access and unforgettable memories.
How do I book a tour or experience?
Booking is simple! You can browse our upcoming events on our website, select your preferred package, and follow the secure checkout process. If you’d prefer personal assistance, our team is happy to guide you through booking via phone or email.
Are your tours suitable for all ages?
Most of our tours are designed for adult guests (18+), particularly those including live entertainment or VIP access. However, we do offer family-friendly sporting experiences. Age requirements will always be listed in the tour details.
What’s included in the tour price?
Each package is unique, but inclusions often cover event tickets, transfers, exclusive merchandise, meals, accommodation, and access to VIP areas or behind-the-scenes experiences. A detailed breakdown is always provided before booking.
Do you include transfers to and from the airport?
Yes. Most of our packages include airport transfers as well as transfers to and from scheduled events. Please check the details of your chosen package for specifics.
Do you offer customised or private tours?
Yes! We specialise in tailoring experiences for corporate groups, families, or individuals looking for something extra special. From luxury transport to private meet-and-greets, we can design a one-of-a-kind package just for you.
Are there upgradeable packages?
Yes. Many of our packages can be upgraded—such as VIP seating, premium hospitality, or enhanced experiences. Availability depends on the country, region, and event. Please check the respective package for upgrade options.
Can I upgrade my room type?
If availability allows, we’ll do everything possible to assist with a room upgrade. The earlier you book, the more likely we can secure your preferred room type.
Can I book multiple events at the same time?
Of course. Our team will do everything to assist. Simply fill in the enquiry form with the events you’d like to book, and our team will liaise with you to create a tailored itinerary.
What happens if an event is cancelled or rescheduled?
If an event is cancelled, we’ll provide a full refund or credit towards another tour. If it’s rescheduled, your booking will automatically be transferred to the new date. Our team will always keep you updated.
Is the deposit refundable?
Deposits are not refundable, as they guarantee your tickets and accommodation for the event. Our team is happy to discuss this with you in more detail before you confirm your booking.
Do I need travel insurance?
We strongly recommend travel insurance for peace of mind, particularly for packages including accommodation and transfers. While we do everything we can to ensure your experience runs smoothly, insurance can protect you against unforeseen circumstances.
How do I know my booking is secure?
All bookings are processed through our secure online payment system. Once your booking is confirmed, you’ll receive an email with your itinerary, inclusions, and contact details for our support team.
Can I give one of your tours as a gift?
Absolutely! Our experiences make unforgettable gifts. We offer personalised gift vouchers and can arrange delivery in a beautifully presented format—perfect for birthdays, anniversaries, or corporate rewards.
Who can I contact if I have questions during my trip?
Every tour comes with dedicated on-the-ground support. You’ll have access to a 24/7 customer care line, plus a tour manager or host on-site to assist with any needs.
Need more info? Chat or call us today!
We’re here to help. Whether you’re curious about features, pricing, or just want advice, our friendly support team is ready to assist. We pride ourselves on clear, concise responses and quick turnarounds.
Reach out anytime via chat or phone, and we’ll guide you every step of the way.