Tickets

Summary

1. References to “us”, “we” and/or “our” in these Booking & Advisory Services Terms and Conditions means I’m A Fan Experience Pty Ltd trading as I’m A Fan Experience.

2. We are not a travel agent. We are a sports and entertainment tour service agent. We arrange sports and entertainment services and sell these Products on behalf of Third Party Providers (Providers) including hotel, sports and event/entertainment operators, car hirers and accommodation providers. We charge a service fee for providing this service.
3. Your rights to amend or cancel your Booking and the cost of doing so will be governed by the Provider’s terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees may be in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.

Agency

4. We provide you with Booking & Advisory Services that allow you to acquire Sports/Event/Entertainment Products from a Provider. We act as agent for the Provider.
5. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.

Fees and Commissions

6. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Product and or Service is not used.
7. All fees are outlined in the Schedule of Professional Service Fees.
8. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.

Liability of Agency and Limitations of Liability

10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our Booking & Advisory Services when taking place in their respective countries , come with guarantees under the Australian, US, Canadian, British Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the respective countires Consumer Law.
13. Subject to Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.

Liability of the Provider

17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the terms and conditions agreed.
18. The Provider is liable to you for a breach of obligations in providing you with the products and services.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.

Booking Terms

20. The Products offered are subject to availability and can be withdrawn without notice by the Provider or ourselves. Products and or services may also change at any time in accordance with the Providers terms and conditions.
21. When making a booking, you must provide details of each ticket holder correctly. We have no responsibility for any loss or damage arising from the incorrect entry of any persons details. Fees will apply for any alteration required.
22. Products obtained through the Booking & Advisory Services are not guaranteed until the deposit or payment has been made in full and documents/tickets have been processed.
23. It is your responsibility to contact the Provider prior to entry for an event and or ticket issue to ensure there is no change to the schedule

24. Most events offer only electronic confirmation of your reservation and or or ‘e-ticketing’. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.

25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have; especially where hospitality boxes are concerned

26. When making a booking you must advise us if you are pregnant.

Payment Terms

27. All pricing is reflected in US Dollars unless otherwise specified.
28. All pricing is inclusive of relevant tax, or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
30. We sell Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Products and or services will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of entry
31. Products and or services purchased in accordance with the ‘retail’ method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in US dollars.

Refunds and Credits

35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Product and or Service, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.

No Show

39. If you have a booking for a Product and or service (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Product, you will not be entitled to any refund from us.

Cancellation and Amendments

40. If you amend or cancel your Product, Service, Event, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges. This can impact major events where full names and schedules across multiple days with non transferable tickets are at play.
43. We may not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.

Force Majeure

44. We will not be liable for any failure or delay in performing our obligations in booking the Product that is due to events beyond our control.
45. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider’s terms and conditions.
45. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
46. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.

Hotel/Accommodation Bookings

47. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the ‘total booking cost’ amount.
48. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.

Changes in Price and Itineraries

49. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.

50. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
51. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.

Your Obligations and Warranties

51. You warrant to us that:

a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;

b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;

c. the information you provide us is true, accurate, current and complete (apart from any optional items) as required by any registration process;

d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and

e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.

Jurisdiction and Law

52. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.

Definitions

“We” and “us” means I’m A Fan Experience Pty Ltd trading as I’m A Fan Experience. “You” or “your” means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person). “Booking & Advisory Services” means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services. “Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy. “Provider” or “Providers” means the company or person who provides you with the Product on terms and conditions agreed with you. “Product” means the service or product provided by a Provider, for example, an event or a hotel. “Website” means our website (www.imafanexperience.com)

Schedule of Professional Service Fees

Reservation Deposit:

Most bookings will require a payment of a deposit of 50% at the time of booking, however in some cases this may be a flat rate or full payment at the time of booking. This deposit or full payment is non-refundable. Your deposit amount and payment schedule will be outlined on your invoice.

Amendment Fees:
Changes to domestic and international bookings may incur a fee, with the value to be advised at the time of the change.

Cancellation Fees:
Cancellations of event tickets, hotel bookings, sporting event bookings may incur a fee in addition to Provider and credit card fees. Any cancellation fees will be advised at the time of cancellation.

Credit and Debit Card Surcharge:
Under the Reserve Bank of Australia regulations on card surcharges, we (the merchant – I’m A Fan Experience) may only surcharge our average ‘cost of acceptance’.

In calculating our average cost of acceptance our Payment Facilitator, has provided us with the information shown below.

American Express

1.80%

Corporate and Premium Mastercard

1.20%

Corporate and Premium Visa

1.40%

Diners Club

2.50%

International Cards

3.00%

Mastercard

1.20%

Visa

1.40%

Rates outlined are subject to change without notice.

Privacy Notice

I’m A Fan Experience collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels, flights, cars, tickets, events, entertainment and more)

We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared within I’m A Fan Experience and disclosed to suppliers, Providers, our cloud infrastructure, our contractors and also to others where authorised or required by law. Some of these entities may be located overseas, including in the countries noted in our privacy policy.

By signing up for our newsletter, alerts, offers or updates, you confirm you have read and understood our privacy notice for this service and you consent to I’m A Fan Experience sending you marketing material, including via electronic messages relating to our and our partners’ products and services that may be of interest to you.

I consent to I’m A Fan Experience sending me marketing material, including via electronic messages, relating to their and their partners’ products and services that may be of interest to me.